What is HeroGo?

Why should I shop with HeroGo?

How is HeroGo’s food different from what’s in the supermarket?

How is HeroGo different from other food loss & waste delivery services, or ugly produce delivery services?

How does HeroGo work?

Where do you deliver?

When do you deliver?

What is my shopping window?

How do I place my order? How long will it take to arrive?

How do I know what I’ll get in my order?

What are the benefits of your weekly grocery plan?

I have allergies. Can you exclude certain items from my box?

What types of produce do you offer?

Is all of your produce organic?

Why was this food going to be wasted?

Where do you source your food?

How does the HeroGo Points loyalty program work?

Do I have to enrol in the HeroGo Points program?

How do I earn points?

How can I track my points balance?

How can I redeem my points?

If I redeem points but skip my next order, will I lose those points?

Can I use my points along with other discounts or promo codes?

How many points can I earn each month?

What if I cancel my weekly grocery plan and shop without a plan?

What happens to my points if I return or cancel an order?

Do my points have an expiration date?

How long will my grocery box take to arrive?

Who delivers the package and how can I track it?

I can't accept packages at home. Do you have any pickup spots?

What days of the week do you deliver?

How much does shipping cost?

What forms of payment do you accept?

When will you charge me for my order?

Is your packaging eco-friendly?

Will the contents of my box spoil in hot or cold weather?

Can I skip or pause an order if I need to?

Can I set preferences for when you pre-fill my basket?

Do you have a referral program?

Do you have a loyalty program?

Do you offer gift cards?

How can I become a HeroGo brand ambassador?

If food waste is such a big issue, why doesn’t all the rescued food go to charity?

Have a question that we didn't cover?